If you think of how much technology has changed over the last 5 to 10 years you’ll surely be shocked. When the idea of a mobile phone that responded to a touch input had just started to take place about 6/7 years ago, Square was already there. The app is unique and one of the fullest (if not the fullest) in terms of features and payment processing.
Let’s talk about prices, which to be honest are pretty amazing and, in my opinion, is one of the many strengths that Square has got.
- 2.75% tax for all standard swipe payments
- 3.5% + $0.15 for keyed payments
- 2.9% + $0.30 for online payments
- there’s no monthly minimum
- No monthly fee
- No statement fees
But as everything, there are some disadvantages, which in this case are related to each other. A lot of the feedback written by the users have shown that the customer support is not as good as it should be, causing less refunds and possibly some instability in the users’ accounts.
As I’ve already said, Square is full of features and it’s got one of the best processing systems considering that the app is free. It’s true that there are better systems, but they are much more expensive. Let’s start with the most important things that Square can offer.
- POS app: free, easy to use, powerful enough to compete with many other app that you have to pay for. The user can decide wheter to record cash, check past payments, set discounts. You have the possibility to customize your receipts, print them, receive them by SMS or E-Mail.
- Payment processing: it can sound pretty obvious, but if the very core of a program doesn’t work as intended, then the program itself could turn out being pretty bad. But no, Square does its job very well and the processing system is one of the best out there, as I’ve already said above. It also supports e-commerce and invoicing, which are getting improved as well as many other features that have recently been added to the app.
- Inventory: talking of recently added features to the app, the new inventory management is one of them, and it’s again one of the best of the category. There’s the possibility of barcode scanning, item descriptions with pictures, inventory count and also a whole import of the inventory.
- Developer APIs: people who have their own site and want a different payment solution or even for app developers, these APIs are really useful and most important of all, are free.
Square offers a lot more, these were just the key features of the app, which I have to say, I’m completely satisfied with. There is a lot more awaiting you if you ever decide to become a user, such as online payments and orders, gateways for websites and invoicing.
Nothing is perfect, and even if the app has a lot of strengths expecially since it’s free and without monthly fee, at the very least the customer support could get improved. Luckily, recently I’ve seen some improvement, and some of my feedback got actually answered in detail. It’s important to keep in my mind that Square has a very big user base, so it’s also hard to keep up a working customer service. Having said that, a big user base should also incentivize a better support, since problems will be more common.