Elegant and simple, inexpensive and effective. TouchBistro is a POS system designed for cafes, restaurants and people who are in the food industry. Users have the possibility to do whatever they need with ease and in a very short amount of time.
TouchBistro’s pricing is cheaper than the average one for POS solutions. You’ll need to pay:
- $69 a month for a single license
- $129 a month for two licenses
- $249 a month for five licenses
- $399 a month for unlimited licenses
It’s nice to see the multi-user functionality being implemented, also with an unlimited one. If you have multiple shops this way you don’t have to worry about anything. All the prices cover customer support, updates and all the features that TouchBistro has.
TouchBistro is a partner of Apple, thus its system works only on iOS, on the iPad. Though if you want to buy separate hardware, you can. There are cash drawers, routers and printers, which range from $100 to $400.
TouchBistro’s features include the fundamental ones but unfortunately only some of the more advanced ones. There’s also the possibility to buy add-ons such as Shogo or Xero. Some of the features I thought they were worth mentioning are:
- Table Management: there’s no problem if you want to combine two tables together for a bigger group of customers, separate them, move them and so on. The only thing you need to know is how to touch a screen.
- Ordering: now this is full of things you can try to do. You can make changes, notes to a plate for a certain customer, send the orders one by one or all at the same time or even change them and move them from table to table. Oh and, if you are left handed and you find working with TouchBistro hard, there’s a left handed mode made just for you.
- Reporting: accurate and precise. You can view your sales history and check all of the receipts you either printed or sent to your customers. There are section-specific statistics, which will show you how much you sold in drinks or food for example.
Pros and Cons
There is both good and bad in TouchBistro, both things that it has done very well and things that maybe should be implemented or improved. Let’s begin with the good stuff:
- Design: as I’ve already said, its design is elegant and really easy to use. It combines both the aesthetics and the straightforward one. This way you and your co-workers don’t have to train 24/7 to be able to use the app.
- Inexpensive: TouchBistro from this point of view is cheaper when compared to other POS services. A $90-$100 per month is the average for the cheapest, single-device contract in the POS market.
- Available and popular: it’s one of the most popular apps in the stores and it’s nice to see that many have adopted this kind of system in their cafes or bars.
As for the stuff that could’ve worked better, in my opinion are:
- Lack of inventory management: it’s very unfortunate to have access only to some of the basic features.
- Slow customer support: 2 or 3 days is the usual amount of time needed in order to receive an answer.
- Bugs and glitches: some of them got fixed while I was using TouchBistro, but you can still find random resets and freezes.
- Not cloud based: moving is possible for everyone, so not having cloud servers is a pity. I know some people who didn’t even try TouchBistro only because of that.
Overall my personal experience with TouchBistro was pretty good and it surprised me in terms of ordering features and design.